There’s nothing worse for members than turning up at their club, only to find their class has been cancelled. That applies whether it’s a live instructor who’s called in sick with no cover in place, or a virtual class that’s been cancelled due to technical issues.
Such scenarios have a hugely negative impact on member satisfaction, and in turn retention.
That’s why Wexer prides itself on the reliability of its technology, with stats that speak for themselves: across all our clients in more than 50 countries, our system is up and running more than 99.9% of the time.
We also continually innovate and evolve, reviewing our technology on a daily basis to ensure it continues to be truly market-leading in every respect.
It’s just one of the reasons why health club megabrands BasicFit (over 530 clubs) and McFIT (over 240 clubs) have chosen us as their technology partner, exclusively using Wexer as the platform through which they deliver virtual fitness across their estates.
But how do we ensure our technology is so reliable? We thought we’d share a few of our secrets…
#1 – Hardware
We know clubs need technology that stands up to heavy commercial use. That’s why we’ve invested – and continue to invest – in creating the most robust technology possible, with industry-leading levels of reliability.
How do we do this? There are many factors, but one important point is that we use only dedicated, industrial-grade hardware; we never use consumer-grade hardware in the delivery of our content, or allow consumer technologies to dictate our commercial systems. For us, reliability is paramount. We simply do not believe adapted consumer technology can ever deliver the robust platform our partners need.
#2 – Connectivity
None of our virtual class content is streamed. Instead, it’s stored locally, with everything pre-loaded onto your Wexer Player; any new downloads take place overnight, via a fast and reliable wired network connection, which means your classes are all sitting there ready to simply press ‘play’ the next day.
As a result, that dreaded buffering experience becomes a thing of the past; with Wexer, you can be assured of an uninterrupted delivery of your virtual classes, however temperamental your internet connection.
Additional reliability comes courtesy of our worldwide Content Delivery Networks, which host Wexer content across the globe; whatever region you’re operating in, our network will ensure you receive your content as promptly as any other.
#3 – Management
We’ve designed all our back-end software ourselves: purpose-built support software that delivers what you need in a simple, reliable way, from ‘click and drag’ scheduling to robust reporting that monitors class attendance in real time to help you refine your timetable.
Meanwhile, our new smart-loading tool helps you keep your group exercise offering fresh and 100 per cent relevant to your members. This AI-based technology analyses the virtual class usage at your club, identifying content on your Wexer Player that is older and no longer used. This is then extracted from the system and automatically replaced with the latest class releases; of course, any virtual classes in your current schedule will be protected, as will all popular classes, however old they might be. This further drives the efficient running of your Wexer system, avoiding your Player becoming clogged up and slowed down by content you don’t use.
#4 – Support
Our automated monitoring system checks our platform 24/7, worldwide, to minimise any issues. And if there are any problems, we attend to them very quickly and proficiently: we commit to responding within three hours, with most issues resolved within 24 hours; 50 per cent are resolved within the first three hours of being reported.
We’re also on-hand 24/7 to resolve any tech queries you might have.
These are, we believe, compelling reasons to entrust your virtual class offering to Wexer. For more information, please contact firstname.lastname@example.org